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When the client is upset with their images
You look MAHVELOUS! For photographers, one of the hardest possible messages to get from a client is..."I just don't like the images." As difficult as it is to hear, it's a customer service scenario...
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You're fired! What to say when the couple wants to break up with you before...
Photo by alphaspirit/iStock / Getty Images Every once in a while, it happens. The couple who loved you at booking has a change of heart. Maybe a parent is pressuring them to choose a more traditional...
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What to say when the client wants to know if there are more photos from the...
Most of our clients revel in the hundreds of beautiful images we deliver after their weddings, and we get the responses that make our hearts sing, like: "We love them!" or "How will I ever narrow them...
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Midstate Camera Repair: The best thing to happen to photographers since the...
It's a Thursday morning, and you're realizing that isn't a flock of birds in the photos from last week's beach session, that's a dirty sensor and you have a triple-header wedding this weekend. What to...
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What to say when a vendor is using your images without permission
It's probably happened to all of us.An eager vendor wants to show off the photos from your fabulous wedding last month, and before you can even share the gallery, they've screen-shotted from your blog...
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What to say to promote your new photo booth services to your wedding clients?
Photo by bagwold/iStock / Getty Images What should I say to promote my new photo booth to my already booked wedding clients? And should I send a mass email or personalized email messages?This question...
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What to say when your client wants to retouch or edit their own photos before...
Photo by Rebbeck_Images/iStock / Getty Images Dear Miss Communication,One of my clients is a skilled graphic artist and photographer. In the previews I posted on Instagram, she observed what she...
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What to say when your client wants to choose or approve your second shooter
Sometimes your wedding clients are extra curious about the second shooter you'll bring to their wedding, and they express a desire to exert influence on your choice for their event. While it's a...
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What to say when your portrait client wants to know what to wear
Photo by Spiderstock/iStock / Getty Images What to Wear for your Family Portrait SessionThe best way to encourage families to choose interesting wardrobe options is to show them examples--perhaps a...
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What to say when your client wants to make changes to your contract
Photo by Pixsooz/iStock / Getty Images We've all been there—you're about to finalize the booking with your client and instead of coming back with a signature, a smile and a check, they come back with...
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When you request a testimonial or review from your photography client
Photo by scyther5/iStock / Getty Images Our happy and satisfied clients can be our biggest evangelists and provide our most authentic and honest marketing language, so I love to ask them to describe...
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What the scammers should really be writing to photographers when they text us...
If you haven't received it yet, you will—and maybe even 40 more times. You know, "I'd like to see what your availability is to photograph my family reunion some time next month, and, by the way, do...
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What to say right after the wedding or portrait session so that you never...
Photo by NeilJB/iStock / Getty Images Raise your hand if you've had a client ask, "Are the photos ready yet?" Then, raise your hand if you've wanted to raise a glass of wine (or something stronger) in...
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When a client posts a negative review about your photography business online
Photo by benstevens/iStock / Getty Images Dear Miss Communication,It happened--I got a terrible review online, and I'm heartbroken. I'm so afraid this will damage my business! The client had a...
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When you need some help tracking all your editing jobs
It's November, and for the majority of the world's wedding and portrait photographers (YOU, if you're reading this) are in that desperate battle of time. You're probably still shooting events and...
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When all the things at Pencil & Lens go on sale
It's happening!Black Friday/Cyber Monday Sale: Friday, November 27-Monday, November 30We're having our first Black Friday sale at Pencil & Lens, and we couldn't be more excited! Spend your holiday...
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When you want to ingest and cull in Photomechanic
I am long-time user of Photo Mechanic, made by Camera Bits, and if you are photographing, well, just about anything, I highly recommend using it to download, backup and cull your images. I'm not an...
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When you have a photographer to shop for: the 2015 gift guide for...
Photo by arda savaşcıoğulları/iStock / Getty Images So you have a photographer to buy for, and the only things you can think of are brilliantly patterned camera straps (no—let us choose. It might not...
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Organizing Your Digital Life: A new series at Pencil & Lens
It's no secret that I love using technology to get ALL THE THINGS done—the way I see it, we have to do THE THINGS anyway, so why not use the technology of our time to make things easier, simpler,...
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Doing Business with Business: Working in the Commercial Market
If you're a working photographer in any genre, you've probably had requests like these:"I need a new head shot, how much is it?""I need some product photos for my Etsy shop, can I hire you?""My office...
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